Client Services Administrator
Company Overview
Who We Are:
Liquidity Services. We provide a game changing, industry leading eCommerce platform that helps our clients, our buyers, and our planet. By helping manage surplus assets across the globe more profitably, more efficiently, and more strategically. Our cloud-based commerce platform enables customers to meet consumer demands anywhere, any time, and on any device. We cover the world with 44 locations, in 19 countries, on 6 continents.
Who We Want:
A dynamic, well organized Client Services Administrator to support our client services team. who loves challenges, is a self-starting problem solver and is excited to support our client services teams! You will be responsible for assisting the Director of Client Services in developing reports, presentations, lead special projects and documentation to our management team and customers.
Why You Should Apply:
You are looking for a fast paced entrepreneurial environment where your efforts will be appreciated and rewarded. This position will offer you the opportunity to work with an industry leader and offers amazing growth potential for individuals looking to take their career to the next level.
Liquidity Services' Corporate Headquarters will be relocating to 6931 Arlington Rd, Bethesda MD 20814, 2nd Floor at the end of September 2017.
General Summary
Provide administrative, analytical support and project related assistance to the Director of Client Services. Responsible for handling a variety of customer and operational transactions requiring a high degree of flexibility and time management skills. Provide assistance to the territory Client Services Representatives (CSR) as they support GovDeals clients as they utilize our nation-wide internet based government online auction service. Selected candidate will be transitioned to managerial role for the Client Services Help Desk.
Responsibilities
Assist the Director of Client Services by conducting audits on the Territory CSRs, reviewing expense reports for compliance with GovDeals policy, and with developing activity reports and budgets. Work with the GovDeals Proposal Writer on RFP requirements and reporting. Support the territory Client Services Representatives (CSR) by providing assistance as needed. Serve as a liaison between the Client Services Department and other GovDeals departments. Responsible for resolving client calls escalated by the Client Services Help Desk. Work with the GovDeals Liquidity One Transformation Team on developing requirements, testing, and quality assurance of the new software. Train and transition to the Client Services Help Desk Manager.o Manages the day to day work assignments of a team of Help Desk Representatives located in the Montgomery, AL office.o Manage the Client Services Help Desk team and monitor the help desk to ensure the team is providing the highest level of support and service to clients.
Supervisory
Responsibilities:
Manages the day to day work assignments of a team of Help Desk Representatives located in the Montgomery, AL office.
Qualifications
2 years' customer service experience preferably in a Client Service Representative Role. 2 years' management experience in a role with direct reports. Must be able to utilize metrics for performance criteria. Excellent written/verbal communication skills. Must have strong time management, organizational and interpersonal skills. Must have better than average understanding of the Microsoft Office tools:
Word, Excel and PowerPoint. Ability to prioritize workload and managing multiple tasks. Must have valid driver's license and a clean driving record.
Skills:
Bachelor's Degree in a relevant field of study. Experience working with government agencies. Experience with managing and supporting a remote work group. Familiar with use of CRM tools.
Ability:
Ability to prioritize workload while managing multiple tasks at once. Strong interpersonal skills. Advanced written and verbal communication skills. Strong service oriented individual with ability to lead a small team.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is primarily located in the Montgomery, AL office. Must be willing to travel by air and/or vehicle.
Travel:
Must be available to travel up to 20%. Must be flexible to travel with limited advance notice.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.
#LIPOST
#LPIND123
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Who We Are:
Liquidity Services. We provide a game changing, industry leading eCommerce platform that helps our clients, our buyers, and our planet. By helping manage surplus assets across the globe more profitably, more efficiently, and more strategically. Our cloud-based commerce platform enables customers to meet consumer demands anywhere, any time, and on any device. We cover the world with 44 locations, in 19 countries, on 6 continents.
Who We Want:
A dynamic, well organized Client Services Administrator to support our client services team. who loves challenges, is a self-starting problem solver and is excited to support our client services teams! You will be responsible for assisting the Director of Client Services in developing reports, presentations, lead special projects and documentation to our management team and customers.
Why You Should Apply:
You are looking for a fast paced entrepreneurial environment where your efforts will be appreciated and rewarded. This position will offer you the opportunity to work with an industry leader and offers amazing growth potential for individuals looking to take their career to the next level.
Liquidity Services' Corporate Headquarters will be relocating to 6931 Arlington Rd, Bethesda MD 20814, 2nd Floor at the end of September 2017.
General Summary
Provide administrative, analytical support and project related assistance to the Director of Client Services. Responsible for handling a variety of customer and operational transactions requiring a high degree of flexibility and time management skills. Provide assistance to the territory Client Services Representatives (CSR) as they support GovDeals clients as they utilize our nation-wide internet based government online auction service. Selected candidate will be transitioned to managerial role for the Client Services Help Desk.
Responsibilities
Assist the Director of Client Services by conducting audits on the Territory CSRs, reviewing expense reports for compliance with GovDeals policy, and with developing activity reports and budgets. Work with the GovDeals Proposal Writer on RFP requirements and reporting. Support the territory Client Services Representatives (CSR) by providing assistance as needed. Serve as a liaison between the Client Services Department and other GovDeals departments. Responsible for resolving client calls escalated by the Client Services Help Desk. Work with the GovDeals Liquidity One Transformation Team on developing requirements, testing, and quality assurance of the new software. Train and transition to the Client Services Help Desk Manager.o Manages the day to day work assignments of a team of Help Desk Representatives located in the Montgomery, AL office.o Manage the Client Services Help Desk team and monitor the help desk to ensure the team is providing the highest level of support and service to clients.
Supervisory
Responsibilities:
Manages the day to day work assignments of a team of Help Desk Representatives located in the Montgomery, AL office.
Qualifications
2 years' customer service experience preferably in a Client Service Representative Role. 2 years' management experience in a role with direct reports. Must be able to utilize metrics for performance criteria. Excellent written/verbal communication skills. Must have strong time management, organizational and interpersonal skills. Must have better than average understanding of the Microsoft Office tools:
Word, Excel and PowerPoint. Ability to prioritize workload and managing multiple tasks. Must have valid driver's license and a clean driving record.
Skills:
Bachelor's Degree in a relevant field of study. Experience working with government agencies. Experience with managing and supporting a remote work group. Familiar with use of CRM tools.
Ability:
Ability to prioritize workload while managing multiple tasks at once. Strong interpersonal skills. Advanced written and verbal communication skills. Strong service oriented individual with ability to lead a small team.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is primarily located in the Montgomery, AL office. Must be willing to travel by air and/or vehicle.
Travel:
Must be available to travel up to 20%. Must be flexible to travel with limited advance notice.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.
#LIPOST
#LPIND123
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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