Field Service Technician I
Job Purpose
Provides direct field service and support to customers globally. Coordinates and resolves customer issues timely and with a sense of urgency.
Note: This position is based in the US and on call 24/7. Must be ready to travel at all times.
Ideal candidate would live in Tennessee, Kentucky, Kansas, Missouri or Arkansas
Req ID
9405BR
City
Montgomery
State:
Alabama
Company Description
Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions “ whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.
Key Job Elements
Works with customers 24/7 on troubleshooting and
completing repairs on equipment manufactured and/or
sold by Progress Rail Maintenance of Way Division;
Provides warranty service support and onsite hands-on
repair as required;
Troubleshoots and repairs electrical, hydraulic,
pneumatic, and mechanical issues by phone and in the
field;
Supports Engineering with equipment design issues
and/or underperforming components. Submits
Engineering Change Request forms as appropriate;
Preforms and installs equipment upgrades or retrofits as
required;
Provides maintenance and operational training to
customer base both internally and in the field;
Prepares and submits all reports in a timely manner;
Responsible for collecting payment information and
submitting it in a timely manner;
Supports and contributes to Service Department goals
and objectives;
Coordinate's customer visits, part sales with Aftermarket
Teams and works with customer representatives getting
parts to correct location;
Inspects and estimates equipment field repair cost as
appropriate;
Travel is required both Domestic and International as
necessary;
Supports factory assembly teams, rebuild projects, and
machine inspections;
Performs additional job-related duties as assigned;
Ability to understand and adhere to all Company and
Customer Safety Policies and procedures.
Education / Training
High school diploma/GED; some vocational / technical /
business school preferred; may be offset by experience;
6-8 years of experience working with Heavy Equipment
as a mechanic and a thorough understanding of how to
use service test equipment, conduct repairs and interrupt
SPN/FMI Engine Codes; understanding of schematics and
circuits for mobile heavy equipment;
Bilingual “ English and Spanish a plus.
Qualifications and Experience
Experience repairing and troubleshooting heavy
equipment electrical, hydraulic, pneumatic and
mechanical systems and circuits. Air conditioner repair a
plus;
Experience with performing standard equipment service
and maintenance to include: engine oil and filter
changes, hydraulic filter exchange, hydraulic pressure
setting air filter exchange and standard adjustments;
Strong communication skills, both written and oral
required. Must be able to listen and communicate
efficiently with customers, suppliers, service technicians,
and internal employees. This includes the ability to
diagnose and help repair problems identified in the field;
knowledge of products and mechanical principles.
Benefits
Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs
Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
EEO
Equal Opportunity Employer “ Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Job Category
Marketing, Sales and Service
PRS Facility Location
Montgomery, AL MOW - 080Estimated Salary: $20 to $28 per hour based on qualifications.
Provides direct field service and support to customers globally. Coordinates and resolves customer issues timely and with a sense of urgency.
Note: This position is based in the US and on call 24/7. Must be ready to travel at all times.
Ideal candidate would live in Tennessee, Kentucky, Kansas, Missouri or Arkansas
Req ID
9405BR
City
Montgomery
State:
Alabama
Company Description
Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions “ whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.
Key Job Elements
Works with customers 24/7 on troubleshooting and
completing repairs on equipment manufactured and/or
sold by Progress Rail Maintenance of Way Division;
Provides warranty service support and onsite hands-on
repair as required;
Troubleshoots and repairs electrical, hydraulic,
pneumatic, and mechanical issues by phone and in the
field;
Supports Engineering with equipment design issues
and/or underperforming components. Submits
Engineering Change Request forms as appropriate;
Preforms and installs equipment upgrades or retrofits as
required;
Provides maintenance and operational training to
customer base both internally and in the field;
Prepares and submits all reports in a timely manner;
Responsible for collecting payment information and
submitting it in a timely manner;
Supports and contributes to Service Department goals
and objectives;
Coordinate's customer visits, part sales with Aftermarket
Teams and works with customer representatives getting
parts to correct location;
Inspects and estimates equipment field repair cost as
appropriate;
Travel is required both Domestic and International as
necessary;
Supports factory assembly teams, rebuild projects, and
machine inspections;
Performs additional job-related duties as assigned;
Ability to understand and adhere to all Company and
Customer Safety Policies and procedures.
Education / Training
High school diploma/GED; some vocational / technical /
business school preferred; may be offset by experience;
6-8 years of experience working with Heavy Equipment
as a mechanic and a thorough understanding of how to
use service test equipment, conduct repairs and interrupt
SPN/FMI Engine Codes; understanding of schematics and
circuits for mobile heavy equipment;
Bilingual “ English and Spanish a plus.
Qualifications and Experience
Experience repairing and troubleshooting heavy
equipment electrical, hydraulic, pneumatic and
mechanical systems and circuits. Air conditioner repair a
plus;
Experience with performing standard equipment service
and maintenance to include: engine oil and filter
changes, hydraulic filter exchange, hydraulic pressure
setting air filter exchange and standard adjustments;
Strong communication skills, both written and oral
required. Must be able to listen and communicate
efficiently with customers, suppliers, service technicians,
and internal employees. This includes the ability to
diagnose and help repair problems identified in the field;
knowledge of products and mechanical principles.
Benefits
Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs
Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
EEO
Equal Opportunity Employer “ Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Job Category
Marketing, Sales and Service
PRS Facility Location
Montgomery, AL MOW - 080Estimated Salary: $20 to $28 per hour based on qualifications.
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