Rosalyn J. HurstLithonia, Ga 30038 * Mobile: 678.713.4630 * E-mail: email@example.comBehavioral Health Professional/Social Work Advanced Clinical Practice Grad Student
2 years dedicated to working with severely and chronically mentally ill adults and children
3 years foundational coursework and training in Cognitive-Behavioral and Family Systems Therapy
4 years demonstrating skills in creating and implementing effective and individualized treatment plans
5 years supervisory experience of 10-15 lower enlisted service members
6 years providing superb customer service ensuring client retention and loyalty
9 year decorated Non-Commissioned Officer US Military Veteran
18 years delivering responsive, compassionate, patient-centered care daily to up to 70 patients
MS., Social Work Advanced Clinical Practice, Walden University, Minneapolis, Mn.College of Social and Behavioral Sciences, Currently Enrolled
BA., Behavioral Science, Ashford University, San Diego, Ca, 2013SALUTE Veteran National Honor Society Graduate
AAS., Allied Health, USAF Air University, Montgomery, Al 2006Emergency Medical Technician/Medical Assistant
AS., Medical Assisting, Virginia College-Birmingham, 2007-2008 Presidential Deans List
Registered Pharmacy Technician, State of Alabama, 2016
Certified Pharmacy Technician, Pharmacy Technician Certification Board (PTCB), 2013
Pharmacy Care Coordinator-CPhT, May 2016-Present
Turenne PharMedCo., Montgomery, Al Coordinate with patient monthly to verify that the regimen is current; work with the patient on needed monthly prescriptions; and determine if any changes have been made by the prescriber. Acts as patients advocate ensuring prescribed drug therapy and pharmacy care plans are followed as prescribed and meet the medical, social and personal needs of the patient. Coordinating prescribed pharmacy care with the patients’ health care providers, payers, and other health related resources to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers. Answer and resolve patient inquiries within committed time frames. Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues. Promotes drug compliance. Reports all adverse events related to drug therapy and pharmacy care. Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties. Participates in Administration of patient's pharmacy care plan. Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed. Coordinates responses and resolutions with appropriate internal and external parties.
Certified Pharmacy Technician, 2010-2016
Optum Hospice Pharmacy, Montgomery, Al
Assisted with patient-specific drug therapy expertise while assisting with the critical tasks of lowering overall medication costs and increasing the quality of patient care. Communicated pertinent information to members regarding their prescription benefit plans, participating pharmacies, and medication alternatives. Researched issues related to pricing disputes and provide clinical services improving patient care outcomes; ensuring comprehensive medication therapy management (MTM). Generated revenue by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.
Medical Assistant, 2008-2010
Montgomery Cancer Center, Montgomery, Al Facilitated optimal patient care and smooth daily functioning of clinical staff to include six physicians, seven nurse practitioners as well as entire nursing treatment team. Carried out clinical patient assessments required to successfully determine proper hematological and oncology treatment course. Delivered patient care assisting health care providers during examinations, preparing laboratory specimens, performing basic laboratory tests on the premises, administering medications on the premises, authorizing drug refills as directed, telephoning prescriptions to pharmacies, preparing patients for x-rays; taking electrocardiograms. Educates patients by providing medication and diet information and instructions; answering questions. Completed records by recording patient examination, treatment, and test results. Obtained vital signs; performed venipuncture blood collection, administered injections and various diagnostic procedures and ancillary tests to include EKGs and urinalysis.
Staff Sergeant/NCO Medical Service Craftsman, 2000-2007
United States Air Force, United States NCO for Flight Medicine and Physical Exams at notable military hospitals serving as independent duty medical technician (IDMT), aeromedical evacuation technician (AET), and hyperbaric medical technician ensuring optimal patient care to active duty members and their families. Supervised 10-15 Medical Technicians and performed direct care for mass deployment operations including medical screenings, facilitating physical examinations, allergy testing, immunizations, vital signs, PFT’s, EKG’s, and hearing and visual exams to over 400 Pilots, Air Traffic Controllers, Medical Technicians and Nurses. Implementing quality assurance and control programs ensuring compliance with HIPAA, CLIA and OSHA regulations improving patient care by 69%.
Behavioral Specialist/HR Analyst, 2001-2005
Behavioral Consultants, Clinton W. Smith, Psychologist, Montgomery, Al Performed therapeutic intervention and assessments providing support to adults and children who have emotional or behavior issues. Documenting patient history and identify preliminary issues for treatment focus by interviewing the patient and his/her family members. Managed multifaceted tasks for diagnostic evaluations performing patient screenings for Montgomery County Health Department. Provided individual, group and family solutions-focused interventions using appropriate therapeutic techniques and models. Facilitate process-oriented and didactic groups. Attend and participate in regular interdisciplinary treatment team meetings to provide Social Services perspective to total case management of the patient. Provided communication regarding patient’s case, resources and progress towards treatment plan and discharge planning goals. Make treatment recommendations and actively coordinate each case with all members of the treatment team. Participated in department and other program or clinical and administrative meetings. Support maintenance and development of clinical program services. Managing administrative office duties (e.g., accounts receivable, advertisement, scheduling, medical records, and bookkeeping) allowing for more in depth patient care.