Shenika D. O'Brian
3018 N. Colonial Dr.
Looking to obtain a stable and challenging position in the medical field to learn new skills while utilizing my previous experiences to improve beyond my current abilities and exceed the company's expectations in all aspects of my work.
SKILLS AND ABILITIES
Knowledge of Phlebotomy, Working knowledge of Anatomy Physiology, Infection Control and Specimen Processing, Red Cross Certification; First Aid, CPR and extensive volunteer work, In depth knowledge of medical terminology, Customer service, Great attention to detail, Maintaining logs,Fast pace learner, Team player
Nurse Support Certification; Certified Nurse Support Technician; July 2015 American Phlebotomt Association; Montgomery, Al 2004
Phlebotomy Board of Registry Exam; Phlebotomy Technician; November 2004 Universal Society of Phlebotom Technicians; Montgomery,Al
Residental Instructor; August 2016-Present The Learning Tree; Tallassee, Al
* Supervised residents in their daily routine * Maintained rountine order in dorm units * Completes documentation requirements accurately and on time * Transports residents to and from during activites and maintains resident count * Completes all service trainig on time and remain up to date on PCM and CPR
Customer Service Representative; April 2013-August 2015 Convergent USA;Montgomery,Al
* Answered high in/out bound calls * Processed customer's questions ot concerns and provided answers or responses * Review and select standard responses for answer or solutions * Provides information about products ans services * Calculate charges and process billing or payments * Record details of customer's contact and actions taken
Food Production Worker; June2011-August 2015 Koch Foods of Alabama; Montgomery, Al
* Produced edible goods on a scheduled timeline to improve productivity time while maintaining a sanitary work environment * Operated mixers and managed ingredients to meet health and safety standards * Filled orders and checked products to ensure accuracy and quality according to food safety regulations * Recorded informationon an hourly basis including number of products tested,dates, and time of product production * Trained new hourly employees * Maintained clean work areas and clean equipment to meet health and safety standards