Human Resources/customer service

Tabitha King-Buster

824 East Gardendale Drive

Montgomery, Alabama 36110



 Seeking a challenging position that allows me to utilize my knowledge and skills from my degree in human resource management.




Alabama Department of Human Resources

November 2006-present

Case Manager

  •  Conduct phone interviews to review and determine initial and continuing client eligibility for public assistance, food stamps, work and training services;
  •  Assist clients in completing applications and ensures that all required documents are received timely;
  •  Prioritizes work using appropriate standards of promptness to ensure that all application are processed in a timely manner;
  •  Attend trainings, conferences, and staff meetings to ensure that all policies and procedures are applied accurately;
  • Organize materials and document case files;
  • Response quickly and diplomatically to client concerns to ensure superior customer service and satisfaction;
  • Effectively manages difficult clients through conflict resolution and problem-solving skills;
  • Schedule and document appointments;
  • Scan and import each client documents into a folder database system;
  • Case manager of over 650 clients.

Law Office of Jeffrey Robinson

December 2005-October 2006

Legal Assistant

  • Intake new clients’ information;
  • Prepared legal documents, briefs, contracts, agreements, pleadings, and court papers and correspondences;
  • Scheduled appointments, court appearances, and depositions;
  • Monitored inventory by ordering and purchasing supplies;
  • Maintained weekly ledgers;
  • Provided daily operational support including data entry, mail distributing, and filing;
  • Scanned, copied, and fax documents;
  • Answered phones & recorded messages;
  • Sent reminder notices and past due payment invoices;
  • Collected payments and provided receipts;
  • Tracked and recorded all billable hours for each case file;
  • Maintained client’s case records.


Alabama Department of Children’s Affairs


January 2005-May 2005

  • Organize database for the State of Alabama school systems.


Rainbow Clothing

May 2004-July 2005

Third Key Holder

  • Managed store operations and administration including scheduling, reports, inventory, and customer service;
  • Greeted customers;
  • Processed sales transactions by checks, cash or credit cards accurately;
  • Processed returns and exchanges;
  • Cultivated positive and enduring relationships with customers;
  • Played a key role in increasing retention sales as well as customer satisfaction;
  • Addressed and handled customer concerns and complaints.


Goody’s Family Clothing

March 2003-April 2004

Sales Associate

  • Greeted customers;
  • Offered customers assistance in locating store merchandise;
  • Processed sales transactions by checks, cash or credit cards accurately;
  • Checked and changed price tags;
  • Operated cash registers.



Selma High School

Advanced Diploma



Auburn University Montgomery

Bachelor of Science in Political Science

With Minor in Psychology  



Troy University

Master of Science in Human Resource Management






Type 45 wpm, operate office equipment, MS access, proficient in Microsoft Word, Excel, Outlook, PowerPoint; extensive experience in customer service and human relations; experience working in a professional fast-paced office environment; database management and word processing applications; experience with multi-tasking in a deadline-oriented environment; effective analytical, interpersonal, organization and communication skills; ability to exercise initiative, creativity and sound judgment; self-motivator; independent worker; experience with working with a diverse group of people.


Related Coursework:

Human resource management, workforce planning and staffing, business ethnics, labor law, training and development of human resources, compensation management, management and marketing, leadership and motivation, and organizational behavior




Suzannah Phillips

Dallas County Department of Human Resources

200 Sam O. Moseley Drive

Selma, Alabama 36701



Corey Bowie

Selma City Council

Wallace Community College Selma

3000 Earl Goodwin Parkway

Selma, Alabama 36701



Vera Beal

Beal’s Beauty Salon

1530 Martin L. King Street

Selma, Alabama 36703


  • ID#: 67399
  • Location: Montgomery, AL , 36110

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