Human Resources/customer service

Tabitha King-Buster

824 East Gardendale Drive

Montgomery, Alabama 36110

(334)267-1883

Tdk200582@yahoo.com

 Objective:

 Seeking a challenging position that allows me to utilize my knowledge and skills from my degree in human resource management.

 

Experience:

 

Alabama Department of Human Resources

November 2006-present

Case Manager

  •  Conduct phone interviews to review and determine initial and continuing client eligibility for public assistance, food stamps, work and training services;
  •  Assist clients in completing applications and ensures that all required documents are received timely;
  •  Prioritizes work using appropriate standards of promptness to ensure that all application are processed in a timely manner;
  •  Attend trainings, conferences, and staff meetings to ensure that all policies and procedures are applied accurately;
  • Organize materials and document case files;
  • Response quickly and diplomatically to client concerns to ensure superior customer service and satisfaction;
  • Effectively manages difficult clients through conflict resolution and problem-solving skills;
  • Schedule and document appointments;
  • Scan and import each client documents into a folder database system;
  • Case manager of over 650 clients.

Law Office of Jeffrey Robinson

December 2005-October 2006

Legal Assistant

  • Intake new clients’ information;
  • Prepared legal documents, briefs, contracts, agreements, pleadings, and court papers and correspondences;
  • Scheduled appointments, court appearances, and depositions;
  • Monitored inventory by ordering and purchasing supplies;
  • Maintained weekly ledgers;
  • Provided daily operational support including data entry, mail distributing, and filing;
  • Scanned, copied, and fax documents;
  • Answered phones & recorded messages;
  • Sent reminder notices and past due payment invoices;
  • Collected payments and provided receipts;
  • Tracked and recorded all billable hours for each case file;
  • Maintained client’s case records.

 

Alabama Department of Children’s Affairs

Internship

January 2005-May 2005

  • Organize database for the State of Alabama school systems.

 

Rainbow Clothing

May 2004-July 2005

Third Key Holder

  • Managed store operations and administration including scheduling, reports, inventory, and customer service;
  • Greeted customers;
  • Processed sales transactions by checks, cash or credit cards accurately;
  • Processed returns and exchanges;
  • Cultivated positive and enduring relationships with customers;
  • Played a key role in increasing retention sales as well as customer satisfaction;
  • Addressed and handled customer concerns and complaints.

 

Goody’s Family Clothing

March 2003-April 2004

Sales Associate

  • Greeted customers;
  • Offered customers assistance in locating store merchandise;
  • Processed sales transactions by checks, cash or credit cards accurately;
  • Checked and changed price tags;
  • Operated cash registers.

 

Education:

Selma High School

Advanced Diploma

1996-2000

 

Auburn University Montgomery

Bachelor of Science in Political Science

With Minor in Psychology  

2000-2005

 

Troy University

Master of Science in Human Resource Management

2008-2010

 

 

 Skills:

 

Type 45 wpm, operate office equipment, MS access, proficient in Microsoft Word, Excel, Outlook, PowerPoint; extensive experience in customer service and human relations; experience working in a professional fast-paced office environment; database management and word processing applications; experience with multi-tasking in a deadline-oriented environment; effective analytical, interpersonal, organization and communication skills; ability to exercise initiative, creativity and sound judgment; self-motivator; independent worker; experience with working with a diverse group of people.

 

Related Coursework:

Human resource management, workforce planning and staffing, business ethnics, labor law, training and development of human resources, compensation management, management and marketing, leadership and motivation, and organizational behavior

 

References:

 

Suzannah Phillips

Dallas County Department of Human Resources

200 Sam O. Moseley Drive

Selma, Alabama 36701

(334)874-1436

 

Corey Bowie

Selma City Council

Wallace Community College Selma

3000 Earl Goodwin Parkway

Selma, Alabama 36701

(334)876-9290

 

Vera Beal

Beal’s Beauty Salon

1530 Martin L. King Street

Selma, Alabama 36703

(334)872-2268

  • ID#: 67399
  • Location: Montgomery, AL , 36110

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