Chrisanthia Rochell Roberts
2136 Tullis Drive
Montgomery, AL 36111
Career Objective: To secure a position with a well established organization with a stable environment that will lead to a lasting relationship and to also enable me to use my strong organizational skills, educational background, and ability to work well with people.
PROFESSIONAL AND BUSINESS EXPERIENCE:
Billy Thames Boys & Girls Club of South Central
(Aug. 2005- May 2013)
5995 Christy Lane
Montgomery, AL . 36116
Position: Unit Director (Manager)
-Directed and operated the unit in accordance with club standards, philosophies, and policies of the Billy Thames Boys & Girls Club and within budget.
-Planned, created, implemented and evaluated programs and activities that met the needs of the members and goals of the Boys & Girls Clubs.
-Stimulated interest and participation in all core service areas.
-Recruited, selected and presented to the Executive Director and/or the Director of Operations for approval, potential employee for staff of the unit.
-Trained, supervised and evaluated the staff.
-Conducted periodic staff meetings for those under his/her supervision.
- Planned the budget for the unit and submit it to the Executive Director or Director of Operations for approval and presentation to the Board.
-Assisted in fund raising for the Organization and the raising of funds by the Unit required.
-Coordinated the operation of the Unit with other Units and the organization as a whole, and established a cooperative relationship with other private and public organization.
-Promoted, publicized and marketed Unit's programs, activities, purpose and values to members, parents, directors and the community.
-Promoted and stimulated membership, attendance and participation at the Unit. Conduct orientation programs for new members and parents.
-Supervised, counseled and guided the behavior, attitude, emotion and physical problems of the members. Discussed serious problems with the Executive Director/ or Director of Operations, to reach a decision on possible solutions, dispositions and referrals.
-Purchased or approved purchases of the supplies for the Unit according to procedures established by the Central Office.
-Supervised and was held responsible for the maintenance and operation of the physical plant, equipment and grounds, and recommend needed repairs and improvements.
-Submitted reports as required be the Executive Director and/ or the Director of Operations.
-Continued professional growth by participating and attending all workshops and conferences.
William Kid Franklin Boys & Girls Club of South Central
(August 2004-August 2006)
2840 Boys Club Road
Montgomery, AL 36108
Position: Food Service Coordinator (The Hut)
-Employed children ages 15-18
-Teached employees how to correctly prepare meals, take inventory, and money handling
- Handled the grill/Fry Cook/and Pizza oven
William Kid Franklin Boys & Girls Club (August 2002-August 2004)
2840 Boys Club Road
Montgomery, AL 36108
Position: Prevention Specialist
-Worked with children from ages 6-10 smart moves, safety, hygiene, sportsmanship.
-Teaches smart moves curriculum (A skill development program for children)-11-12 years old students' self-awareness interpersonal skills, decision-making, and drug awareness
-Students 13-18 years old, consequences, puberty, decision making, teen pregnancy prevention, drugs and alcohol prevention
Laboratory Corporation of America (July 1998-May 2002)
465 St. Lukes Drive
Montgomery, AL 36117
Position: Client Services
-Answered multi-line telephones and gives lab results verbally and fax
-Filed lab requisitions and add-ons
-Called main lab in Birmingham handling problems from clients
-Called critical values and interacts with other employees in assisting them with specimen requirements
-Attended safety meeting and watch quality assurance films
-Paged couriers for pick-ups from physician offices
-Handled billing problems with patients regarding insurance and ICD-9 codes
Montgomery Country Club (September 1998-April 2001)
3001 Narrow Lane Road
Montgomery, AL 36106
-Worked as Concierge part-time
-Greeted visitors, answered and routed all incoming telephone calls
-Took messages when necessary on a busy multi-line switchboard
-Distributed incoming mail for administrative offices
-Cashiered in the downstairs snack bar
AAFES: Maxwell Main Exchange (July 1994-April 1998)
Maxwell AFB, Al 36113
Position: Customer Service Leader (HPP-6)
-Leader in the Customer Service Department, utilizing multi-line phone systems to give ultimate customer service
-Supervised eleven employees
-Trained new employees and prepared schedule for employees
-Assisted customers with products and ordered appliances, apparel, wedding invitations ---Open charge accounts/DPP
-Evaluated job performances
-E-Mail various branches coordinating sales
AAFES: Redstone Arsenal (Military Base) (August 1992-June 1994)
Position: Sale Associate in footwear / Customer Services
-Conducted price changes
-Assisted with sales
-Part-time data entry
Cloverdale Jr. High School
Jefferson Davis High School- Diploma 1980
-Data Entry -Office Machines -Lotus 1-2-3 -DBASE
-Fax Machine -10 Keypad -Money Orders -Cash Register
-Copier -Switchboard Operator -General Typing -Computer
-Music -Computers -Animals -Reading
-Crafts -Sewing -Special Needs Kids -Working with the elderly
-Working to build morale at work mostly with the General Public
-I am a foster parent for Therapeutic Programs (Preserving and Reuniting Families)
-I do provide care for Troubled Therapeutic Kids
-Director over the youth choir at Abraham Missionary Baptist Church
Ms. Kaotrice Curry
3413 Summervillie Dr.
Montgomery, Al 36111
(334) 244-9441/ (334)430-9535
Teacher (Seth Johnson)
Mrs. Felicia - Jones- Bates
1857 Sanford Dr.
Prattville, AL 36066
(334) 651-2288 (334) 491-7727
Mrs. Maxine Graham
190 Myrick Rd.
Deatsville, AL 36022
Budget Analysis (Maxwell Air Force Base)