Medical Receptionist/ Billing Clerk

Tammy Goodson
5121 Shortleaf Pine Drive
Montgomery, Alabama 36116
Home:(334) 593-1220
Mobile:(334) 221-4084
Email:tamgood38@gmail.com

PROFESSIONAL GOALS
To obtain a position in a result-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

PROFESSIONAL HIGHLIGHTS
I am a high-energy, enthusiastic and dependable individual who excels in a challenging and competitive environments.  A motivated team player and a self-starter, with an aptitude for learning new skills quickly also the ability to work well under pressure and able to carry out organizational mandates and objectives.

Work History
Autauga Family Foot care, Prattville, Alabama
 Medical Receptionist/ Billing Clerk
- (November 2012 - May 2013)
Greet each individual coming into the office, direct patients and visitors to desired locations, scheduling of appointments for follow-up visits as well as new patients. Prepare documents and presentations for meetings, respond to incoming and outgoing collections calls for the purpose of resolving delinquency status of past due patients accounts. Pulled medical records, collect copayment and payment work with patients on past due accounts. Ensure all required documentations and notes are in the chart for the use of attending physicians or other staff. Processed requests for Release of Information to family or other physicians.

 

    Health Services Inc, Montgomery, Alabama
   Billing Specialist/Collections
- (September 2005 – March 2012)

Billing of medical claims for payments, process Medicaid crossover claims with Medicare as      primary insurance as well as BCBS, Etna, United Healthcare and Health Springs.  Create   batches, receive and post payments to patients accounts, review and work denials. Mail out patient billing statements, handle incoming as well as make outgoing calls regarding patient’s accounts for the purpose of resolving delinquent status of past due patient accounts. Research accounts for open items or any unapplied monies and applying if possible and re-filing of any claims necessary. Scan documents of the original medical records to convert them into electronic medical records. Verify patient's insurance eligibility, answered multiple line switchboard, schedule appointments, faxed refilled to the pharmacy. Managed to request and collect cash from patients according to policy and procedures and ensure that required Authorizations has been obtained Generates revenue by making payment arrangements; collecting on delinquent accounts; monitoring and pursuing delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.



UPS Store, Montgomery, Alabama
 Office Manager - (May 2004 – September 2006)
Open the store, turn on systems, setup store and prepare for daily operations. Created the daily shipping list based on information obtained from the production sales. Prepared and distributed daily reports and bill of material. Handle inbound calls from Customers regarding product information, item availability, return and repair policies. Data entry all inventory and description into Iship.com system. Responsible for reviewing change orders of processed packages returned from Postal or Parcel service and ensuring accuracy and completeness to finalize changes. Prepared shipping manifests, handled Customer inquiries and complaints. Received orders and prepared merchandise for shipping, scheduled deliveries, and, used bar code-scanning systems to assure order and inventory accuracy. Keyed all receiving information and purchase orders into system, Conducted daily closeout sheets and investigated inventory discrepancies and shipping receipt errors.

Alabama Medicaid Agency, Montgomery, Alabama

 Clerical Aide - (July 2001 - March 2004)
Proofread and processed Medicaid applications such: All-Kids, Plans-First and Sobra.
Assisted applicants with inquiries and provided all pertinent information, answered multi- line switchboard, entered data, faxed, and ordered supplies for the staff. Maintain and updated filing, inventory, mailing and database system either manually or utilizing a computer. Entered insurance applications to be reviewed Medicaid Analyst.

South Trust Bank Card Ctr., Montgomery, Alabama
 
Credit Card Collections Assistant - (February 1999 -January 2001)

Receive and distribute mail, operate 20-line, copy, proofread, dictation, faxing, data entry (40 wpm), 10 key (6000 strokes), imaging and simple calculation. Conduct collection calls for the purpose of resolving delinquent status of past due Customers accounts and all other questions and concerns. Process credit card payments, create batches, add and balance batches, post payments into systems, place on image and file in numerical order. Prepare, compile and process reports and any related documents.




EDUCATION
 
Robert E Lee High School   Montgomery, Alabama                                                        General Education - (May 1989 – August 1992)

      Occupational Industrial Center   Montgomery, Alabama

       Certificate - (December 1992 – May 1993)

 

      Troy University   Montgomery, Alabama

      Psychology – (August 2007 – Mar 2009
 

Reference upon Request

Tammy Goodson
5121 Shortleaf Pine Drive
Montgomery, Alabama 36116
Home:(334) 593-1220
Mobile:(334) 221-4084
Email:tamgood38@gmail.com

PROFESSIONAL GOALS
To obtain a position in a result-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

PROFESSIONAL HIGHLIGHTS
I am a high-energy, enthusiastic and dependable individual who excels in a challenging and competitive environments.  A motivated team player and a self-starter, with an aptitude for learning new skills quickly also the ability to work well under pressure and able to carry out organizational mandates and objectives.

Work History
Autauga Family Foot care, Prattville, Alabama
 Medical Receptionist/ Billing Clerk
- (November 2012 - May 2013)
Greet each individual coming into the office, direct patients and visitors to desired locations, scheduling of appointments for follow-up visits as well as new patients. Prepare documents and presentations for meetings, respond to incoming and outgoing collections calls for the purpose of resolving delinquency status of past due patients accounts. Pulled medical records, collect copayment and payment work with patients on past due accounts. Ensure all required documentations and notes are in the chart for the use of attending physicians or other staff. Processed requests for Release of Information to family or other physicians.

 

    Health Services Inc, Montgomery, Alabama
   Billing Specialist/Collections
- (September 2005 – March 2012)

Billing of medical claims for payments, process Medicaid crossover claims with Medicare as      primary insurance as well as BCBS, Etna, United Healthcare and Health Springs.  Create   batches, receive and post payments to patients accounts, review and work denials. Mail out patient billing statements, handle incoming as well as make outgoing calls regarding patient’s accounts for the purpose of resolving delinquent status of past due patient accounts. Research accounts for open items or any unapplied monies and applying if possible and re-filing of any claims necessary. Scan documents of the original medical records to convert them into electronic medical records. Verify patient's insurance eligibility, answered multiple line switchboard, schedule appointments, faxed refilled to the pharmacy. Managed to request and collect cash from patients according to policy and procedures and ensure that required Authorizations has been obtained Generates revenue by making payment arrangements; collecting on delinquent accounts; monitoring and pursuing delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.



UPS Store, Montgomery, Alabama
 Office Manager - (May 2004 – September 2006)
Open the store, turn on systems, setup store and prepare for daily operations. Created the daily shipping list based on information obtained from the production sales. Prepared and distributed daily reports and bill of material. Handle inbound calls from Customers regarding product information, item availability, return and repair policies. Data entry all inventory and description into Iship.com system. Responsible for reviewing change orders of processed packages returned from Postal or Parcel service and ensuring accuracy and completeness to finalize changes. Prepared shipping manifests, handled Customer inquiries and complaints. Received orders and prepared merchandise for shipping, scheduled deliveries, and, used bar code-scanning systems to assure order and inventory accuracy. Keyed all receiving information and purchase orders into system, Conducted daily closeout sheets and investigated inventory discrepancies and shipping receipt errors.

Alabama Medicaid Agency, Montgomery, Alabama

 Clerical Aide - (July 2001 - March 2004)
Proofread and processed Medicaid applications such: All-Kids, Plans-First and Sobra.
Assisted applicants with inquiries and provided all pertinent information, answered multi- line switchboard, entered data, faxed, and ordered supplies for the staff. Maintain and updated filing, inventory, mailing and database system either manually or utilizing a computer. Entered insurance applications to be reviewed Medicaid Analyst.

South Trust Bank Card Ctr., Montgomery, Alabama
 
Credit Card Collections Assistant - (February 1999 -January 2001)

Receive and distribute mail, operate 20-line, copy, proofread, dictation, faxing, data entry (40 wpm), 10 key (6000 strokes), imaging and simple calculation. Conduct collection calls for the purpose of resolving delinquent status of past due Customers accounts and all other questions and concerns. Process credit card payments, create batches, add and balance batches, post payments into systems, place on image and file in numerical order. Prepare, compile and process reports and any related documents.




EDUCATION
 
Robert E Lee High School   Montgomery, Alabama                                                        General Education - (May 1989 – August 1992)

      Occupational Industrial Center   Montgomery, Alabama

       Certificate - (December 1992 – May 1993)

 

      Troy University   Montgomery, Alabama

      Psychology – (August 2007 – Mar 2009
 

Reference upon Request

  • ID#: 71856
  • Location: Montgomery, AL , 36116

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