Help desk

2737 West Aberdeen Dr Montgomery AL 36116 Home:334-318-7068 Cell:334-322-6038 Email::merna.johnson@ymail.com Merna D. Johnson Objective To further advance my career as an IT Support Administrator. Experience May 2013- Present LineCare Secure Health SystemsMont. AL Insurance Coordinator •Process daily medical claims •Assist clients with billing issues •Provide assistance when needed per my supervisor request AUG 2011- May 2013 CACI Incorporated Arlington, VA IT Help Desk support Contract •Create and provide a wide range of server and network support services for troubleshooting the United States Air Force military employees •Provide admin support to command focal point •Create accounts for military employees transitioning to and from different bases 02/04-12/07 Regions Finance Corp Montgomery AL 12/09–09/10 Region Finance Corp Hoover, AL Collections Rep •Assisted customers with financial issues concerning auto/mortgage loans, repos and customer servicesaccounts. •Set up payments arrangements for credit card payments. •Logged customers day to day inquires and madedelinquent accounts current. Contract Assignments with Temp Agency 11/08–10/09​E R Solution/Sprint​Montgomery, AL Collections Rep/Telecommunication •Assisted customers with question regarding their accounts. •Logged customer’s day to day inquiries concerning cellular phones payments. •Set up and upgraded plans. Assisted with making payment arrangement to account. 01/08–09/08 Rheem/Water Heater​Montgomery, AL Claims Analyst •Assisted customer with question regarding their claims. •Processed/Logged claims for homeowners and servicemen. •Dispatched servicemen to assist with malfunction water heaters and setting up new heaters. •Posted payment to customer accounts. Education 01/99-08-99​Dunn Nursing School Montgomery, AL 1994-1997 Alabama State University Montgomery AL Certifications Security A Plus Clearance Software Microsoft Word, Windows XP, Outlook Version 2007-2010 ​ Sent from my iPhone

  • ID#: 74988
  • Location: Montgomery, AL , 36116

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