Customer Service

Brenda J. Cook

7012 Lakeview Drive

Montgomery, AL36117

Home Phone (334) 315-5194

E-Mail Address:

OBJECTIVE: To embrace a position where professional communication and organizational skills would be utilized, and in which offers the potential for career advancement.


Top Sales person 3 years in a row

More than 21 years in customer service including full responsibility for operation

Responsible for training and supervising new employees

Determine and meet customers' expectations with solid sincerity

Proven ability in handling of funds under extreme conditions


1998-2000 Troy State in Montgomery, General Studies

1985-1985 Data Training, Inc.; Data Entry

1981-1982 Massey-Draughon Business College, Clerk Typist

1977-1980 Robert E. Lee High School in Montgomery, General Courses


2011-present Knology/WOW Cable Communication, Door to Door Sales Rep

ï‚· Responsible for growth of the company by doing Door to Door Sales

ï‚· Responsible for daily sales report

ï‚· Running credit report for qualification for service

ï‚· Collect back payment and equipment

ï‚· Maintain good customer relationship

2006-June 2010 Charter Communication, Front Counter Sales & Service Rep

ï‚· Responsible for contributing to the growth of the company by selling the product

ï‚· Achieve daily Customer Interactive Processing goals

ï‚· Connecting accounts for new customers in system

ï‚· Using 10 key calculator, add daily payment receipts

ï‚· Up sale existing customers

ï‚· Entering monetary data of customers' in system

ï‚· Issue equipment to customer

ï‚· Disconnect customer cable service

2000-2006 Regions Financial Corporation, Teller II

ï‚· Responsibility includes balancing money drawer

ï‚· Entering financial data of customers' account into computer

ï‚· Using dual control, open night deposit vault and ATM

ï‚· Backup Supervisor, including shipping and ordering money

ï‚· Purchase supplies for the branch

ï‚· Sell Regions products to prospected customers

ï‚· Collect payments

1998-2000 Maxwell Air Force Base University Inn, Front Desk Clerk/Night Auditor

ï‚· Responsible for checking guests in/out of hotel

ï‚· Answer phone/make reservations

ï‚· Maintain accurate cash balances while handling numerous monetary transactions with guests

ï‚· In charge of setting up and maintaining daily audit report

1998-2002 Wal-Mart Super Center, Cashier/Sponsor

ï‚· Sign in/out for daily funds

ï‚· Scan items to be purchased by customers

ï‚· Train new cashiers

References available upon request.

  • ID#: 79353
  • Location: Montgomery, AL , 36117

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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