Customer Service




Leesa Manetta Ledyard 

3688 Oak St
Montgomery,  AL      36105 
Phone: (334) 264-5987
Alt. Phone: (334) 652-8863
E-mail: lledyard93263@troy.edu



OBJECTIVE

Clerical work that involves the processing or maintenance of records 
or documents which represent the transactions or business of the 
organization. Carry out specific procedures and use established 
methods. Apply practical knowledge of regulations and precedent 
cases. Respond and provide a variety of information, materials and 
services within an office and to the general public. Perform 
related duties as necessary. Filing. sort mail, copying,fax.

SUMMARY OF QUALIFICATIONS

Provided customer service, filing , data entry, sort mail, barcoding 
information.process unemployment claims,and keyed codes to clear unemployment claims.

WORK EXPERIENCE

Unemployment Security Clerk  (1/2011 - 1/2014)
Alabama Dept of Labor,    Montgomery, AL 
Provided customer service to unemployed individuals, Assisted individuals with filing for extended benefits, cleared claims for payment,,keyed in incoming mail, Assisted in random audit, cleared claims for payment.

Residential Manager  (1/2010 - 4/2010)
Norval Healthcare,    Montgomery, AL 
Managed group home for individuals with disabilities, staff scheduling, coordinated client activities., ordered supplies and purchased grocery. Documented clients progress in their charts. Adhere to Alabama policies and procedures for residential care..

Customer Service Rep  (10/2008 - 1/2010)
PLS Financial Service,    Prattville, AL 
Processed payday and title loans, collections, audit customer files and nightly reports. Maintain a cash balance drawer and safe. Store key holder.

Home Manager  (9/2003 - 7/2007)
Montgomery Area Mental Health Authority,    Montgomery, AL 
Monitor residents in matters of grooming, money management, discipline and social activities. 

Assist in the arrangement for proper emergency medical care of residents when needed. 

Routinely monitor and ensure facility safety and upkeep, assuring a suitable environment for residents. 

Assist in the restraining of residents who are acting in and out of control manner upon proper authority to restrain. 

Perform housekeeping functions in all areas of the Unit and supervise residents in personal housekeeping activities. 

Complete routine maintenance chores and see that equipment is maintained and in good working order. 

Assist when needed in providing necessary personal care services including bathing, feeding, dressing and other general care duties. 

Observe the behavior, attitudes and physical condition of residents and report significant changes. 

Escort residents to appointments or activities as needed. 

Transport residents to appointments or activities as needed if authorized by the Program Director. 

Participate in training activities as required to enhance skills needed to work with the seriously mentally ill. 

Supervise residents’ daily schedule for meals, housekeeping duties and other activities. 

Monitor and comply with established procedures for accidents, fires or other emergencies. 

Ensure compliance with facility rules. 

Complete reports and paperwork as assigned. 

Perform related duties as assigned by supervisor.

EDUCATION

Some College 
Troy University
Montgomery, AL

ADDITIONAL QUALIFICATIONS

Computer skills, excel,word processing.

REFERENCES

Harriett Craig
Supervisor
532 Monroe St
Montgomery, AL 36104
Phone: (334) 353-2121 
Relationship: none

Debra Hayes
Office Assistance
1416 E.D Nixon St
Montgomery, AL 36105
Phone: (334) 288-3196 
Relationship: Friend




Leesa Manetta Ledyard
 

3688 Oak St
Montgomery,  AL      36105 
Phone: (334) 264-5987
Alt. Phone: (334) 652-8863
E-mail: lledyard93263@troy.edu



OBJECTIVE

Clerical work that involves the processing or maintenance of records 
or documents which represent the transactions or business of the 
organization. Carry out specific procedures and use established 
methods. Apply practical knowledge of regulations and precedent 
cases. Respond and provide a variety of information, materials and 
services within an office and to the general public. Perform 
related duties as necessary. Filing. sort mail, copying,fax.

SUMMARY OF QUALIFICATIONS

Provided customer service, filing , data entry, sort mail, barcoding 
information.process unemployment claims,and keyed codes to clear unemployment claims.

WORK EXPERIENCE

Unemployment Security Clerk  (1/2011 - 1/2014)
Alabama Dept of Labor,    Montgomery, AL 
Provided customer service to unemployed individuals, Assisted individuals with filing for extended benefits, cleared claims for payment,,keyed in incoming mail, Assisted in random audit, cleared claims for payment.

Residential Manager  (1/2010 - 4/2010)
Norval Healthcare,    Montgomery, AL 
Managed group home for individuals with disabilities, staff scheduling, coordinated client activities., ordered supplies and purchased grocery. Documented clients progress in their charts. Adhere to Alabama policies and procedures for residential care..

Customer Service Rep  (10/2008 - 1/2010)
PLS Financial Service,    Prattville, AL 
Processed payday and title loans, collections, audit customer files and nightly reports. Maintain a cash balance drawer and safe. Store key holder.

Home Manager  (9/2003 - 7/2007)
Montgomery Area Mental Health Authority,    Montgomery, AL 
Monitor residents in matters of grooming, money management, discipline and social activities. 

Assist in the arrangement for proper emergency medical care of residents when needed. 

Routinely monitor and ensure facility safety and upkeep, assuring a suitable environment for residents. 

Assist in the restraining of residents who are acting in and out of control manner upon proper authority to restrain. 

Perform housekeeping functions in all areas of the Unit and supervise residents in personal housekeeping activities. 

Complete routine maintenance chores and see that equipment is maintained and in good working order. 

Assist when needed in providing necessary personal care services including bathing, feeding, dressing and other general care duties. 

Observe the behavior, attitudes and physical condition of residents and report significant changes. 

Escort residents to appointments or activities as needed. 

Transport residents to appointments or activities as needed if authorized by the Program Director. 

Participate in training activities as required to enhance skills needed to work with the seriously mentally ill. 

Supervise residents’ daily schedule for meals, housekeeping duties and other activities. 

Monitor and comply with established procedures for accidents, fires or other emergencies. 

Ensure compliance with facility rules. 

Complete reports and paperwork as assigned. 

Perform related duties as assigned by supervisor.

EDUCATION

Some College 
Troy University
Montgomery, AL

ADDITIONAL QUALIFICATIONS

Computer skills, excel,word processing.




  • ID#: 81909
  • Location: Montgomery, AL , 36105

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