Customer Service / Manager / Receptionist

Christina M. Bice

301 Bellehurst Drive Montgomery, AL 36109 ⦠Cell: 334-306-5228 ⦠christina.bice@yahoo.com

OBJECTIVE

As a customer/guest service specialist with over 7 years of varied experience such as handling money and clerical, there is much I can offer to a customer/guest orientated businesses. I have 1 year experience of managing others and opening and closing the business. I am confident that my skills and experience will enable me to make a significant difference at your business.

SKILLS

  • Customer Service
  • Handling Money
  • Mathematics
  • Management
  • Coordination
  • Instructing
  • Administration
  • Clerical
  • Computers
  • Electronics
  • Production
  • Processing
  • Design
  • Microsoft Office Suite
  • Adobe Creative Suite
  
   
   
   
   

 

PROFESSIONAL EXPERIENCE

 

Sales Consultant/Cashier/Copy & Print Depot                                                                            05/2013 – 11/2014 Office Depot – Prattville, AL

  • Greet customers as soon as they come into the business.
  • Answer multi-line telephones.
  • Issue receipts, refund, credits or change due to customers.
  • Assist or answer customers’ questions.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties.
  • Stock shelves and mark prices on shelves and items.
  • Weigh, measure, label and affix postage/label to prepare materials for shipping via UPS and USPS.
  • Operate office machines such as high speed business photocopiers, large format printers, reader/scanners, addressing machine, cutting machines, folding machine, and binder machines.
  • Create business cards, invitations, etc.
  • Compute prices for services and receive payment.
  • Sort, assemble, and proof completed work.

 

Event Specialist                                                                                                                                     04/2011 – 11/2013

Advantage Sales and Marketing – Montgomery, AL

  • Greet members within a 10ft radius of my cart.
  • Demonstrate or explain products, methods or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Periodically test temperature of food product for safety and record on log. Dispose of any food product not meeting temperature guidelines.
  • Inform members of the product benefits, nutritional value and possible allergens.

 

Manager on Duty                                                                                                                                  04/2010 – 04/2011

Blockbuster Video – Montgomery, AL

  • Manage staff and assign specific duties.
  • Train new employees.
  • Resolve customer complaints regarding sales and service.
  • Prepare bank deposits and balance cash drawers and safe.
  • Open and close business as scheduled.

 

 

Customer Service Representative                                                                                                                   08/2007 – 04/2010

Blockbuster Video – Montgomery, AL

  • Count money in cash drawer at the beginning of shift to ensure that the amount is correct and that there is adequate change.
  • Confer with customers by telephone or in person to provide information about products or services, cancel accounts or obtain details of complaints.
  • Contact customers via telephone or mail concerning overdue balances and late fee charges.
  • Issue receipts, refunds, credits, or change due to customers.
  • Stock shelves, and mark prices on shelves and items.

EDUCATION

Fortis College                                                                                                                                 Montgomery, Alabama

Medical Office Specialist, May 2009

Certification

Courses studied: Anatomy, First Aid, Safety, CPR, Medical Law and Ethics, Basic Keyboarding, Anatomical Structures

 

Trenholm Tech                                                                                                                               Montgomery, Alabama

Graphic Communications, Spring 2007-Summer 2008

Associates Degree, 2008

Courses studied: Adobe Photoshop, Illustrator, Image Ready, Dream Weaver, Quark Express Microsoft Office Suite

 

Robert E. Lee High School                                                                                                           Montgomery, Alabama

Diploma, 2006

ACHIEVMENTS & AWARDS

  • Dean’s List Award for Academic Excellence                                                    April 2008 & 2009
  • Perfect Attendance                                                                                            August 2008
  • Academic Excellence (4.0 GPA)                                                                September 2008
  • Who’s Who Among Students in American Universities & Colleges                                       2009
  • President’s List Award for Academic Excellence                                               April 2009
  • Customer Service Superstar                                                                             January 2014
  • Bravo Award for delivering a winning solution (“5” on a survey)                      May 2014

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Letters of recommendation and references available upon request.

  • ID#: 86698
  • Location: Montgomery, AL , 36109

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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