3886 Liberty Square Dr Apt 101
Montgomery, Al 36116
Â— 15+ years of commended performance in leader roles and managing a diverse team as well prioritizing a large work load
Â— Expert in customer care/communications, problem solving, relationship building and new trainees.
Word, Excel and PowerPoint
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.
Offering an award-winning track record of customer care excellence within high-volume environments that include…
Â— People Management
Â— Leadership Skills
Â— Problem Solving
Â— Customer Order Fulfillment
Â— Job Consistency
Â— Complaint Handling
Â— Team Player
Greeting and supplying superior customer service upon arrival of clients, deal with their enquiries and book salon appointments. Executing standard telephone procedure using appropriate customer service etiquette. Processing salon payments with cash, debit or credit card. Sending out reminder texts, emails and calls to customer regards up and booked appointments. Supporting retail and service staff. Perform responsibilities of maintaining the records of clients like names, phone numbers and addresses. Conducting regular staff performance reviews and taking appropriate action to solve any defect within the kitchen. Making sure that all food which is presented to clientele is done so in a timely manner and in a correct sequence. Provide appropriate training for all members of staff. Checking quantity and quality of food received from suppliers, and then weigh the appropriate weight for certain food dimensions. Developing and maintaining good working relationships throughout the catering team. Giving feedback to the kitchen staff on a daily basis. Prepare all food items in a hygienic and timely manner. Set up location in line with restaurant guidelines. Clean and maintain service station. Restock all items as required throughout shift. Assist with the cleaning, hygiene, and organization of kitchen, and all storage areas.
Sales RepresentativeApril1991 - 2002 Answered customers’ queries and concerns Explained the use and advantage of merchandise to customers. Advised customers on utilization and care of merchandise Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks.
Phoenix University, Phoenix, Arizona Jan 2010 - Present Associate of Artsin Business GPA 3.7
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