Administration assistant

Lorraine Fortson

3886 Liberty Square Dr Apt 101

Montgomery, Al 36116

Ph: 334-450-6312

Career Snapshot

—  15+ years of commended performance in leader roles and managing a diverse team as well prioritizing a large work load

—  Expert in customer care/communications, problem solving, relationship building and new trainees.


Computer Skills

Word, Excel and PowerPoint

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.




Offering an award-winning track record of customer care excellence within high-volume environments that include…

Key Skills

—  People Management

—  Leadership Skills

—  Problem Solving

—  Customer Order Fulfillment

—  Job Consistency

—  Organization

—  Complaint Handling

—  Team Player


Professional Experience

Winn Dixie August 2014-November 2014

Deli Cook

: Prep Cook, Slicing meat for customer, stocking, as well as preparing food and serving customers

Brittany’s Salon

Schedule Coordinator/ReceptionistMarch 2011 – Present July 2011

  • Greeting and supplying superior customer service upon arrival of clients, deal with their enquiries and book salon appointments.
  • Executing standard telephone procedure using appropriate customer service etiquette.
  • Processing salon payments with cash, debit or credit card.
  • Sending out reminder texts, emails and calls to customer regards up and booked appointments.
  • Supporting retail and service staff.
  • Perform responsibilities of maintaining the records of clients like names, phone numbers and addresses.


Head Cook/New Member Trainer  February 1995 –March 2011

  • Conducting regular staff performance reviews and taking appropriate action to solve any defect within the kitchen.
  • Making sure that all food which is presented to clientele is done so in a timely manner and in a correct sequence.
  • Provide appropriate training for all members of staff.
  • Checking quantity and quality of food received from suppliers, and then weigh the appropriate weight for certain food dimensions.
    • Developing and maintaining good working relationships throughout the catering team.
    • Giving feedback to the kitchen staff on a daily basis.



Joe’s Deli

Line Cook June 1989 – February 1995

  • Prepare all food items in a hygienic and timely manner.
  • Set up location in line with restaurant guidelines.
  • Clean and maintain service station.
  • Restock all items as required throughout shift.
  • Assist with the cleaning, hygiene, and organization of kitchen, and all storage areas.



Sales RepresentativeApril1991 - 2002

  • Answered customers’ queries and concerns
  • Explained the use and advantage of merchandise to customers.
  • Advised customers on utilization and care of merchandise
  • Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.





Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks.




Phoenix University, Phoenix, Arizona                                                Jan 2010 -  Present 

Associate of Artsin Business

        GPA 3.7                             






  • ID#: 89040
  • Location: Montgomery, AL , 36116

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