Rosilind Y. Maxwell
4858 Alamont Drive Montgomery, Al. 36116 Home Ph. (334) 281-6524 Cell Ph. (334) 220-0565
Objective: Seeking a position utilizing my knowledge and successful experiences in planning and organization; a position that would offer personal contribution and professional growth
Qualifications: I am an educated professional with diverse experiences demonstrating the ability to organize, multi-task, prioritize, analyze and administrate information based on the job that makes a difference. I have learned through hard work and dedication to manage my responsibilities to enhance people’s lives through great customer service, care giving and teaching. I have excellent computer and communication skills.
Professional and Personal Accomplishments
Maintained excellent relationships with customers. Entered customers purchases into POS. Assisted with the answering of telephone calls using polite customer service etiquette. Responsible for opening and closing registers. Also executed and understood all payment procedures. Knowledgeable of register system and all functions relevant to systems service. Was able to manage the purchasing and exchanges of merchandise. Availability flexible (for any nights and weekends).
Dedicated caregiver for elderly Mother, duties included managing her extensive medical and physical needs. Coordinated all doctor appointments and directed in home therapies to insure compliance. This involved monitoring blood pressure, glucose levels, and administering all medications. Handled the finances and household duties of cleaning and cooking and worked closely with a licensed dietician (Cared for bedridden mother for three years).
Effective Customer Service Representative for ASU collecting pertinent information that formed school policies and guidelines in the following areas: recreation options, vending machines, merchandise choices and student absences. Communicated and administered college calendar of events that included all significant dates effecting students. Supervised fraternity and sorority meetings and determined control procedures to be used for disciplinary action. Planned the operation and function of a given area when dealing with student activities, accomplished all goals necessary for given area (disciplinary action, protocol as mandated by the university) provided employees and students with guidance, leadership and support necessary to ensure that the plan to achieve designated goals for student populace. Evaluated, received and assessed the planning and success of goals in student union.
Classroom English teacher for secondary 9-12 grade level, duties included composing and implementing lessons plans for over 50 students. Managed classroom activities, student demographics, and administered school policies. Mentored students in order to prepare them to successfully pass year end graduation and integrity exams.
Responded to client inquiries, researched information that was obtained from clients and past employers using available resources. Handled and resolved customer complaints. Provide claimants and former employers with service information. Processed complaints obtained from clients as well as former employers. Processed benefit, forms and queries obtained from fact finding to be input into the computer later accessed to complete forms. Identify and escalate priority issues, route calls to appropriate departments, follow-up client calls when necessary. Finalization involved completing call logs and complete call reports.
Organized and executed the Alabama Medicaid transportation program to insure full utilization with maximum efficiencies. Planned the operation and function of given area(s), as assigned. Directed and provided employees with enough guidance, direction, leadership and support necessary to ensure that plans necessary to achieve success would be executed. I quadrupled participation in this program by facilitating patient scheduling resulting in better compliance with doctor’s appointments. Helped patients with their medical records and was commended by the State Department of Transportation. Produced weekly and monthly reports requested by various departments.
Excellent retail customer service that maintained good client relationships. Responsible for customer purchases, cash flow, gift cards, and return sales.
Winn-Dixie/Bi-Lo Holdings - Lead Cashier 06/2014 ----01/2015
Kohl's Department Store - Lead Sales Associate 09/2013 ----01/2014
Dillard's Clearance Center - Lead Sales Associate 01/2013 ----07/2013
Alabama State University - - Customer Service Representative Mgr 04/2008 --- 12/2009
English Teacher Elmore County Board of Education 08/2006----05/2008
Alabama State Medicaide Claims Clerk 06/2005 ---08/2006
Department of Industrial Relations (central office) 06/2003----08/2006
Education Alabama State University
B.S. English/Language Arts August 2003 -Graduated cum laude
Currently pursuing Master's Degree Ashford University
References available upon request
Rosilind Y. Maxwell
(334) 281-6524 Hm.
334) 220-0565 Cell.
4858 Alamont Drive
Montgomery, AL 36116
My Name is Rosilind Maxwell; I am entering the job market after taking care of my elderly mother for three years, consecutively. My mother deceased in the year 2011. Since then I have re-entered the job market. I am looking for a job which will give me the opportunity to contribute to your company’s success. I am confident my abilities and experiences will help me be very productive. I understand each job has pay range limitations and I’m willing to accept this in order to have a starting place for advancement. I look forward to talking with you about future opportunities. I’ve included a resume but here is a summary.
I am an educated professional with diverse experiences demonstrating the ability to organize, multitask, prioritize, analyze and administrate information based on the job that makes a difference. I have learned through hard work and dedication to manage my responsibilities to enhance people’s lives through great customer service, care giving and teaching. I have excellent computer and communication skills. I am also a fast learner and would make a quick transition into the job.
Rosilind Y. Maxwell