Customer service


Erika S. king
4053 Beth Manor Drive Apt D
Montgomery, AL 


A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.
Highlights of Qualifications___________________________
·         Over 2 years of experience
·         Strongly self-motivated, punctual, and follow directions accordingly/accurately
·         Responsible, reliable and friendly
·         55wpm
·         Microsoft Office
Dec 2014 - August 2015 Wingate By Wyndham-Montgomery, AL            [City, ST]
Front Desk Clerk
§   Receive and canceled reservations
§   Block rooms
§   Checking guests in
§   Guest services
Feb 2012- Dec 2014    Young America Insurance-Montgomery, AL           
Insurance Producer
§   Assisted client needs and provided options for insurance coverage
§   Responsible for calculating the premium amounts and set up payment methods
§   Offered customized policies to meet customer needs
§   Initiated new insurance marketing strategies
Jan 2010 – Feb 2012                 NCO Group Inc., Montgomery, AL           
Call Center Reprensitive
§   Address customer inquiries in a timely/accurate fashion
§   Give accurate and appropriate information
§   Directed inbound calls in phone to improve call flow
§   Collected customer feedback and made changes to exceed customer satisfaction goals
§   HS Diploma- Gulfport High School     Gulfport, MS
·         Veronica Oregon   334-314-2243
·         Kimberly White     334-694-5765
·         Brittany Martin      334-333-4172

4053 Beth Manor drive apt d • montgomery, al • 334-333-6690


  • ID#: 92178
  • Location: Montgomery, AL , 36108

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