Customer Services

Erika S. king

4053 Beth Manor Drive Apt D

Montgomery, AL




A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.


Highlights of Qualifications___________________________

  • Over 2 years of experience
  • Strongly self-motivated, punctual, and follow directions accordingly/accurately
  • Responsible, reliable and friendly
  • 55wpm
  • Microsoft Office




Dec 2014 - August 2015   Wingate By Wyndham-Montgomery, AL            [City, ST]

Front Desk Clerk

  • Receive and canceled reservations
  • Block rooms
  • Checking guests in
  • Guest services



Feb 2012- Dec 2014    Young America Insurance-Montgomery, AL           

Insurance Producer

  • Assisted client needs and provided options for insurance coverage
  • Responsible for calculating the premium amounts and set up payment methods
  • Offered customized policies to meet customer needs
  • Initiated new insurance marketing strategies



Jan 2010 – Feb 2012                 NCO Group Inc., Montgomery, AL           

Call Center Reprensitive

  • Address customer inquiries in a timely/accurate fashion
  • Give accurate and appropriate information
  • Directed inbound calls in phone to improve call flow
  • Collected customer feedback and made changes to exceed customer satisfaction goals





  • HS Diploma- Gulfport High School     Gulfport, MS





  • Veronica Oregon   334-314-2243
  • Kimberly White     334-694-5765
  • Brittany Martin      334-333-4172




4053 Beth Manor drive apt d • montgomery, al • 334-333-6690


  • ID#: 92186
  • Location: Montgomery, AL , 36109

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