Customer Service

Brittney Yelder

Service Writer,Receptionist and Clerical - Stivers Ford Lincoln

Montgomery, AL 36116

brittney_yelder@yahoo.com - (334) 221-8113

Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Authorized to work in the US for any employer

WORK EXPERIENCE

Service Writer/ Clerical/ Receptionist

Stivers Ford Lincoln - Montgomery, AL - June 2015 to Present

Responsibilities Service Writer:

Advise customers about necessary service for routine maintenance.

  • Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
  • Prepare a repair order showing time, cost, and labor estimates for service.
  • Write a brief description of the problem on the repair order to help the mechanic locate the problem.
  • Explain the work performed and the charges to the customer.
  • Handle customer complaints.

Receptionist:

•Welcomes visitors in person or on the telephone.

•Directs visitors.

•Maintains security and issues visitor badges.

•Maintains telecommunication system.

•Maintains safe and clean reception area.

•Maintains continuity among work teams.

•Contributes to team effort.

Scanning Clerk:

The main task of a scanning clerk is to produce digital copies of documents for retention purposes.The scanned copies of the documents need to be legible, otherwise they're of no use. So the scanning clerk manning the scanner needs to make any adjustments necessary for clean scans. Depending on the position, the scanning clerk might also be responsible for organizing scanned documents on various local, network and cloud storage devices.

Cashier/Customer Service

Sams Club - Montgomery, AL - September 2014 to July 2015

Responsibilities

•Deal with customer inquiries and complaints

•Processed sales and payments

•Issue refunds and credits

•Processed returns and exchanges

•Balanced sales and receipts

•Balanced money in cash register with sales data

• Greet customers.

Activate gift cards, Phone cards, and handle requests for money transactions such as loading and unloading check cards.

Customer Service Representative

Habitat For Humanity Restore - Montgomery, AL - May 2014 to October 2014

Greet customers while entering to the premise.

  • Receive and process payments by cash, check, credit card and automatic debit.
  • Answer incoming calls and provide information relevant to the available services.
  • Make outbound calls to customers.
  • Assist customers with scheduling layaway plans.
  • Schedule appointments to drop off or pick up donated items.

Customer Service

Money Center - Montgomery, AL - August 2013 to June 2014

Customer Service

  • Greeted customers
  • Accepted returns and exchanges
  • Applied data entry of money grams
  • Issued and cashed money orders.
  • Handled guest complaints and compliments
  • Refunded money and maintained a balanced cash drawer
  • Activate gift cards, Phone cards, and handle requests for money orders.

Money center

  • Check Cashing
  • Money Transfers
  • Money Orders
  • Bill Payment
  • Prepaid Debit cards
  • Credit Cards
  • Check Printing

Cashier

Burger King - Montgomery, AL - April 2013 to July 2013

Helped customers in person and telephonically

•Deal with customer inquiries and complaints

•Processed sales and payments

•Issue refunds and credits

•Processed returns and exchanges

•Balanced sales and receipts

•Balanced money in cash register with sales data

Cashier

Mcdonalds - April 2012 to February 2013

Hopehull, AL

•Helped customers in person and telephonically

•Deal with customer inquiries and complaints

•Processed sales and payments

•Issue refunds and credits

•Processed returns and exchanges

•Balanced sales and receipts

•Balanced money in cash register with sales data

EDUCATION

Sidney Lanier Sr. High School - Montgomery, AL

SKILLS

Proficient in MS Word, MS Excel, MS Publisher, and MS Access, Filing, Access to Spreadsheet, Prepared Files for storage, Scanning Files into client files, counting the Safe, balancing out register teals, etc.

ADDITIONAL INFORMATION

  • Highly skilled in assisting customers both over the phone and in-person.
  • Profound ability to handle irate customers and resolve problems effectively.
  • Able to work with a diverse and multicultural customers.

ADDITIONAL QUALIFICATIONS

Proficient in MS Word, MS Excel, MS Publisher, and MS Access, Filing, Access to Spreadsheet, Prepared Files for storage, Scanning Files into client files, etc.

 

 

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

 

  • ID#: 93967
  • Location: Montgomery, AL , 36116

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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