Experienced Administrative, Clerical, Sales & Customer Service Assistant

Lucretia Shaw

71 County Rd 546, Valley Grande, Al 36701 (334) 412-4953 lucretiashaw@aol.com



  • Administrative, Sales, and Customer Service Assistant with 6+ years of experience flawless preparation of presentations, preparing facility reports and maintaining the utmost confidentiality
  • Adept at interdepartmental coordination and communication
  • Possess comprehensive knowledge of Microsoft Word, Excel, and Outlook and accounting practices.
  • Dedicated professional with significant experience providing front-line customer service with honesty and integrity while working as an effective team member.
  • Proven track record dealing with people in a respectful and professional manner under stressful situations.
  • Approach duties with focus, commitment, and diligence.
  • Possess initiative and self-motivation required to launch and run a successful business.
  • Looking to leverage my knowledge and experience as Project Manager


ADT Security Services, Prattville, Al

Residential Sales Representative July 2012 - present

  • Responsible for creating and generating leads and running company appointments.
  • Solved urgent customer problems by responding quickly and efficiently to emergency calls; negotiating scheduled times and appointments and reworking existing schedule as necessary.
  • Maintained excellent reputation and build rapport with customer by using problem solving, customer service, and communication skills to successfully manage and resolve conflicts.
  • Demonstrated initiative, leadership, and self-motivation by doing hard work necessary to launch business and continue successfully with no outside supervision.

Southland Chemical, Selma, Al

Administrative Assistant October 2007-June 2012 

  • Scheduled and coordinate meetings, appointments, and travel arrangements for supervisors and managers.
  • Possess strong customer service and innovative skills.
  • Dedicated and motivated to maintain customer satisfaction and contribute to company success.
  • Exceptionally organized and efficient in the office environment.
  • Proactive in streamlining multiple calls and focused on the clients personal need.
  • Solid team player with an upbeat attitude.
  • Typed documents such as correspondence, drafts, emails, and memos, and prepared reports weekly.
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices.




Bachelor of Business Administration 2015

  • GPA: 3.9
  • Presidents List
  • Top 100% of class



  • Published Author                   May 2016
  • Spiritual guide for individuals who desire a happy and a stable relationship when consulting God first!
  • ID#: 97016
  • Location: Montgomery, AL , 36116

Don't Be Fooled

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  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
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