KaNeshia Sledge Montgomery, AL 36116 (334) 414-7942 • Representative • Receptionist​ Personal Statement Well presented with exceptional customer service skills, and the ability to provide an effective reception and switchboard service. Experienced in working under pressure in a quick paced fast moving environment and able to receive guests on arrival in a friendly, helpful and approachable manner. Able to be a integral member of a administrative and clerical team, and can follow instructions and also have a willingness to learn. Currently looking for a suitable receptionist position with a progressive company. WORK EXPERIENCE Representative Egs Call Center - April 2015 to February 2016 • Handle credit/checks transactions with customers • Issue receipts via email refunds. • Make sales referrals, cross-sell products and introduce new ones • Greet customers when calling or ending conversations • Maintain clean and tidy checkout areas • Pleasantly deal with customers to ensure satisfaction Receptionist Deliah Daycare Services Montgomery, AL - December 2014 to March 2015 • answer telephone, screen and direct calls • take and relay messages • provide information to callers • greet persons entering organization • direct persons to correct destination • deal with queries from the public and customers • ensure knowledge of staff movements in and out of organization • monitor visitor access and maintain security awareness • provide general administrative and clerical support • prepare correspondence and documents • receive and sort mail and deliveries • schedule appointments • maintain appointment diary either manually or electronically • organize conference and meeting room bookings • co-ordinate meetings and organize catering • monitor and maintain office equipment • control inventory relevant to reception area • tidy and maintain the reception area Education and Experience • high school diploma • knowledge of administrative and clerical procedures • knowledge of computers and relevant software application • knowledge of customer service principles and practices • keyboard skills • ability to work a switchboard Key Competencies • verbal and written communication skills • professional personal presentation • customer service orientation • information management • organizing and planning • attention to detail • initiative • reliability • stress tolerance

  • ID#: 97677
  • Location: Montgomery, AL , 36116

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