2737 West Aberdeen Dr

Montgomery AL 36116

 Merna D. Johnson


To further advance my career and obtain a meaningful employment with a company where I can apply my skills, as a professional Customer Service.





BB& H Wellness LLC

October 2015-present

Office Manager ,setting daily counseling meeting with state officials for

Disturb children creating positive atmosphere for living in society.

Performing daily business answering phone ,working spreadsheets, auditing,

conducting treatment plans



January 2015-March 2016

Assisting Doctors,Nurses and pharmacist on a daily basis with making hospice

 patients as comfortable with taking medicals orders to ensure they receive the best

 of care in the last days .Filling prescription using different software programs

 RX claims making sure all billing and credits have been issued correctly .


Rural Health Medical Program Inc

May 2014- Nov. 2014 Administration Assistant (Temp)

Assisting with daily clerical duties.

Creating spreadsheets ,setting up manager’s meeting, conducting fund raisers

for the Health fairs in the rural areas.

Working on Word 2013,Excel, Power Point to make sure all business meeting

 go accordingly.


AUG 2011- May 2014   CACI Incorporated         Arlington, VA 

IT Help Desk support Contract


Create and provide a wide range of server and network support services for troubleshooting the United States Air Force military employee.


Provide admin support to command focal point.


Create accounts for military employees transitioning to and from different base.



June 2013 –Oct.27,2013     Lin Care  Services   Montgomery, Al

Insurance Coordinator (seasonal)

Creating Medical claims for payment from BCBS, Humana, Medicaid and Medicare. 

Making order forms for the doctors for tube feeding patients.




Feb 2004 -Dec 2007    Regions Finance Corp     Montgomery AL

Dec 2009 - Sept. 2010     Region Finance Corp       Hoover, AL

Collections Rep/DDA Accounts


Assisted customer with financial issues concerning auto/mortgage loans, repos and customer services accounts.


Set up payments arrangements for credit card payments.


Logged customers day to day inquires and made delinquent accounts current.


  • Contract Assignments with Temp Agency




Nov. 2008-Oct.2009 E R Solution/SprintMontgomery, AL


Collections Rep/Telecommunication


Assisted customers with question regarding their accounts.


Logged customer’s day to day inquiries concerning cellular phones payments.


Set up and upgraded plans. Assisted with making payment arrangement to account.


Jan.2008-Sept. 2008  Rheem /Water HeaterMontgomery, AL


Claims Analyst        Contracted Ended


Assisted customer with question regarding their claims.


Processed/Logged claims for homeowners and servicemen.


Dispatched servicemen to assist with malfunction water heaters and setting up new heaters. 


Posted payment to customer accounts.




01/99-08-99​ Dunn Nursing School    Montgomery, AL    


1994-1997                     Alabama State University            Montgomery AL    




Security A Plus  Clearance


Microsoft Word, Windows XP, Outlook Version 2007-2010,Power Point ,Excel


  • ID#: 97808
  • Location: Montgomery, AL , 36116

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