2737 West Aberdeen Dr
Montgomery AL 36116
Merna D. Johnson
To further advance my career and obtain a meaningful employment with a company where I can apply my skills, as a professional Customer Service.
BB& H Wellness LLC
Office Manager ,setting daily counseling meeting with state officials for
Disturb children creating positive atmosphere for living in society.
Performing daily business answering phone ,working spreadsheets, auditing,
conducting treatment plans
January 2015-March 2016
Assisting Doctors,Nurses and pharmacist on a daily basis with making hospice
patients as comfortable with taking medicals orders to ensure they receive the best
of care in the last days .Filling prescription using different software programs
RX claims making sure all billing and credits have been issued correctly .
Rural Health Medical Program Inc
May 2014- Nov. 2014 Administration Assistant (Temp)
Assisting with daily clerical duties.
Creating spreadsheets ,setting up manager’s meeting, conducting fund raisers
for the Health fairs in the rural areas.
Working on Word 2013,Excel, Power Point to make sure all business meeting
AUG 2011- May 2014 CACI Incorporated Arlington, VA
IT Help Desk support Contract
Create and provide a wide range of server and network support services for troubleshooting the United States Air Force military employee.
Provide admin support to command focal point.
Create accounts for military employees transitioning to and from different base.
June 2013 –Oct.27,2013 Lin Care Services Montgomery, Al
Insurance Coordinator (seasonal)
Creating Medical claims for payment from BCBS, Humana, Medicaid and Medicare.
Making order forms for the doctors for tube feeding patients.
Feb 2004 -Dec 2007 Regions Finance Corp Montgomery AL
Dec 2009 - Sept. 2010 Region Finance Corp Hoover, AL
Collections Rep/DDA Accounts
Assisted customer with financial issues concerning auto/mortgage loans, repos and customer services accounts.
Set up payments arrangements for credit card payments.
Logged customers day to day inquires and made delinquent accounts current.
Nov. 2008-Oct.2009 E R Solution/SprintMontgomery, AL
Assisted customers with question regarding their accounts.
Logged customer’s day to day inquiries concerning cellular phones payments.
Set up and upgraded plans. Assisted with making payment arrangement to account.
Jan.2008-Sept. 2008 Rheem /Water HeaterMontgomery, AL
Claims Analyst Contracted Ended
Assisted customer with question regarding their claims.
Processed/Logged claims for homeowners and servicemen.
Dispatched servicemen to assist with malfunction water heaters and setting up new heaters.
Posted payment to customer accounts.
01/99-08-99 Dunn Nursing School Montgomery, AL
1994-1997 Alabama State University Montgomery AL
Security A Plus Clearance
Microsoft Word, Windows XP, Outlook Version 2007-2010,Power Point ,Excel